Privacy Policy

1. Information We May Collect

Depending on how you use the website, we may receive information that you voluntarily provide through online forms or communication channels.

This may include:

• Patient or visitor name
• Mobile number
• Email address, where provided
• Preferred speciality
• Preferred doctor
• Preferred appointment date or time
• Information included in an enquiry or message
• Other information voluntarily submitted through the website

Please provide only the information that is necessary for your enquiry or appointment request.

2. Information Collected Through Appointment Forms

If you submit an appointment request, the information provided may be used to:

• Process your appointment request.
• Contact you regarding the requested appointment.
• Confirm or discuss availability.
• Identify the appropriate speciality or doctor.
• Respond to your enquiry.
• Provide relevant information regarding your hospital visit.

Submitting an appointment request does not itself confirm an appointment.

3. How We Use Your Information

Information submitted through the website may be used for legitimate hospital-related purposes, including:

• Responding to enquiries.
• Processing appointment requests.
• Communicating with patients or visitors.
• Providing information about hospital services.
• Supporting patient-service related communication.
• Maintaining and improving website functionality and services.

We do not intend to use information submitted through general website forms for purposes unrelated to the enquiry or service without an appropriate basis.

4. Medical Information

The website may provide general healthcare information. Visitors should avoid submitting detailed medical records, medical reports or highly sensitive medical information through general contact or enquiry forms unless specifically requested through an appropriate hospital process.

Medical information required for treatment or clinical care should be shared through the appropriate hospital channel.

5. Sharing of Information

Information submitted through the website may be accessed by authorised hospital personnel or service providers where reasonably required to process an enquiry, appointment request, website service or related hospital activity.

Information may also be disclosed where required by applicable law, regulation, legal process or lawful authority.

We do not state that information submitted through the website is automatically shared with unrelated third parties.

6. Cookies and Website Technologies

The website may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.

Depending on the technologies implemented on the website, these may collect information such as browser type, device information, pages visited and general website usage information.

You may be able to manage cookie preferences through your browser settings.

7. Website Analytics

Website analytics or similar technologies may be used to understand general website traffic and usage patterns.

Such information can help us understand how visitors use the website and improve its content, performance and usability.

8. Data Security

We take reasonable measures to protect information submitted through the website from unauthorised access, misuse or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Users should therefore avoid submitting unnecessary confidential information through general website forms.

9. Third-Party Websites

The website may contain links to third-party websites or services.

Once you leave the Vijayakrishna Multi Speciality Hospital website, the privacy practices of the third-party website will apply.

We recommend reviewing the privacy policy of any external website before providing personal information.

10. Children’s Privacy

Parents or guardians should supervise children’s use of online healthcare services and website forms.

Where information relating to a child is required for an appointment or hospital-related enquiry, it should be provided by a parent, guardian or other authorised person where appropriate.

11. Retention of Information

Information may be retained for as long as reasonably necessary to respond to enquiries, manage appointment requests, provide related services, maintain records or comply with applicable legal and operational requirements.

The actual retention period may vary depending on the nature of the information and the purpose for which it was collected.

12. Your Responsibility

When submitting information through this website, you should ensure that the information provided is accurate and relevant to your enquiry or appointment request.

Please do not submit another person’s personal information unless you are authorised to provide it.

13. Changes to This Privacy Policy

Vijayakrishna Multi Speciality Hospital may update this Privacy Policy periodically to reflect changes in website functionality, services, technology or applicable requirements.

The updated policy will be published on this page with the revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or the handling of information submitted through the website, you may contact:

15. Consent

By using this website and voluntarily submitting information through its online forms, you acknowledge that you have read this Privacy Policy and understand how information may be handled as described above.